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News and Updates
I Phone I Pad Repairs
We are looking into I Phone and I Pad reapairs would interested to hear if there is demand for this.
New site, New Facebook, New Twitter, New Name
Tes its all change at The Computer Shop, we have decided to re brand due to increasing demand in the repair side of the business, we will be called The Laptop Repair Company. Whilst the most significant change will be a revised pricing policy and faster turnaround times, fundamentally our services have not changed. We still a have a small retail department and a business IT support department. You can keep in touch with the changes on Facebook :: Here you can also find us on Twitter Here and last but not least our new site www.thelaptoprepaircompany.co.uk feel free to post any questions you may have to the  PC-Clinic page.
Tweet Us
We now have a page on twitter @tcscolchester Please come over and follow us for regular news updates and exclusive offers. Don't Tweet?? no problem we are also on facebook!
 Cold Call Scam:

 We have become aware of a scam taking place and would like to pass on this information to you

Over the past week or so we have received a number of calls from concerned customers regarding telephone calls they have had from someone claiming to be Microsoft. The caller usually says that your Microsoft warranty is about to expire and offers a one off payment to extend or renew your warranty, they will then ask for credit card details, then ask for remote access to your machine.
 The call is a scam!
 The official Microsoft response is that they NEVER cold call customers, to receive a call from Microsoft YOU have to open a service ticket first. As for the Microsoft Warranty, Software (windows / Office Etc) is not warranted, Hardware (keyboards / Mice Etc) are, but over £200 to extend a warranty on a keyboard is a little excessive!
 I have today been made aware of a variation by one of our customers as follows:  
Thank you for this - I too received 3/4 messages/calls about a month ago from a call centre claiming to be Microsoft and that we had illegal Microsoft licence which could only be sorted out if we sat at the computer immediately and let them take us through the process. I refused to do this and informed them that I viewed this as a scam and then put the phone down on them.  
Slightly different variation but I am sure that I would have been asked for money had I followed instructions.

 In short, If you have received a call from ‘Microsoft’ and given them any card or bank details contact your bank or card issuer, If you get a call from these people do not give them any details.



Customer Survey:
We would love to hear your comments and suggestions on the services we offer, if you have a few minutes spare please Click Here to see our feedback survey form, all comments are welcome. We are always striving to improve our level of service and your feedback is a great help.



We have recently launched a new site www.tcssupport.co.uk to highlight and promote our small business services. Here at TCS we offer personalised IT solutions for Charities, Schools and small business, from standalone workstations to server installations with inter office Infrastructure. Maintenance agreements with on site and remote assistance, Data back up and security advice, we offer FREE site assessment visits. For the full story click the link above



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